Privacy Policy of “Sandbox: shoot, build & craft”
Effective Date: February 01, 2023
1. Introduction and Applicability of This Policy
1.1. This Privacy Policy describes how we collect, use and disclose your personal data, and what choices you have with respect to that personal data.
1.2. Updates in this version of the Privacy Policy reflect changes in data protection law. In addition, we have worked to make the Privacy Policy clearer and more understandable by organizing all information into the sections, providing a series of examples that help illustrate how the policies may be implemented by us and defining and capitalizing a few terms that are used more than once, for the sake of simplicity and brevity.
1.3. This Privacy Policy applies to our game (“Game”, “Sandbox: shoot, build & craft”), app, Sandbox: shoot, build & craft Account (“Account”) and other official related products, sites, communications and services (including support services, forums), which we collectively call “the Services”, but excluding services which are offered under a different privacy policy or services provided by third parties.
1.2. Updates in this version of the Privacy Policy reflect changes in data protection law. In addition, we have worked to make the Privacy Policy clearer and more understandable by organizing all information into the sections, providing a series of examples that help illustrate how the policies may be implemented by us and defining and capitalizing a few terms that are used more than once, for the sake of simplicity and brevity.
1.3. This Privacy Policy applies to our game (“Game”, “Sandbox: shoot, build & craft”), app, Sandbox: shoot, build & craft Account (“Account”) and other official related products, sites, communications and services (including support services, forums), which we collectively call “the Services”, but excluding services which are offered under a different privacy policy or services provided by third parties.
2. Data Controller Details
2.1. Throughout this document, “Game”, “Service”, “Company”, “Sandbox: shoot, build & craft”, “we”, “us”, “our” and “ours” refer to Cyboma Limited, a Cypriot corporation with company registration number ΗΕ 433154 having its registered address at 28 Oktovriou, 367, MEDITERRANEAN COURT, 1st Floor, Flat/Office A5, 3107, Limassol, Cyprus. Contact E-Mail: papelaria@cyboma.gg
3. Data We Collect and Receive
3.1. In order to provide the Services, we may collect or receive data, which may include the information voluntarily provided in the course of filling special forms in the Game, the information provided during the registration process, publication of materials and request for other services or information collected automatically during the course of providing the Services.
4. General conditions, accepting this EULA
4.1. Account Data
To register or update an Account, you may be asked to provide Personal Data including, but not limited to, your username and your current age.
4.2. Communication and Content Data
When you communicate with us or submit a report about problems with the Services, post any content or messages, or provide any other information within the Services, we may process all of this information. This data includes:
4.3. Anonymous data
We will also collect anonymized details about visitors to and use of our Services for the purposes of creating aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymized details we collect for these purposes.
4.4. Sensitive Information
We do not deal with any sensitive information, such as related to the racial or ethnic origin, political opinions, religious beliefs, physical or mental health or condition, crime or court records, etc.
4.5. Other Data
We may request any information required to organize and conduct events in the Game when you register to participate in such events initiated by us.
To register or update an Account, you may be asked to provide Personal Data including, but not limited to, your username and your current age.
4.2. Communication and Content Data
When you communicate with us or submit a report about problems with the Services, post any content or messages, or provide any other information within the Services, we may process all of this information. This data includes:
- data sent through the “voice-game-chat” functionality in the Game;
- data you provide through our support channels;
- payment data, when you make in-app purchases in the Game, we do not collect or have any access to your name and billing information. This information is collected and stored by your platform (e.g., Apple Store or Google Play). Sandbox: shoot, build & craft does not collect, process or store your card details.
- information other than the Account data you provide to us when participating in competitions, contests and tournaments, responding to surveys, e.g., your contact details;
4.3. Anonymous data
We will also collect anonymized details about visitors to and use of our Services for the purposes of creating aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymized details we collect for these purposes.
4.4. Sensitive Information
We do not deal with any sensitive information, such as related to the racial or ethnic origin, political opinions, religious beliefs, physical or mental health or condition, crime or court records, etc.
4.5. Other Data
We may request any information required to organize and conduct events in the Game when you register to participate in such events initiated by us.
5. Data We Collect Automatically
5.1. Usage Data
The Game app may transfer certain information about the details of visits to the Services, including:
5.2. Third-Party Services
Our Game may contain third party tracking tools from our partners. Such third parties may use APIs and SDKs in our Services to enable them to collect and analyze User information on our behalf. The third parties may have access to information such as your device identifier, general geo-location information, crash-logs and IP address for the purpose of providing their Services under their respective privacy policies. This Policy does not cover the use of tracking tools from third parties. We do not have access or control over these third parties. The following are third parties that we use for analytics:
Playfab (Privacy Policy link) — complete backend platform for live games with managed game services, real-time analytics, and LiveOps.
Adjust (Privacy Policy link) — mobile attribution and analytics platform for marketing purposes.
Bugsnag (Privacy Policy link) — application health and error tracking application, alerting us to app issues and error-rate in real-time.
Vivox (Privacy Policy link) —part of the Unity Game Services platform, that provides voice chat for the Sandbox: shoot, build & craft.
AWS (Privacy Policy link) — server provider and supplier for Sandbox: shoot, build & craft, that allows us to build multiplayer experience.
The Game app may transfer certain information about the details of visits to the Services, including:
- information about log-files, user activity information;
- IP-address and mobile device identifiers (such as your device ID, advertising ID, MAC address, Android ID, IMEI);
- general location data;
- third-party game services platforms ID;
- data about your use of the Services, such as gameplay data and your interactions with other players inside the Services and other information.
5.2. Third-Party Services
Our Game may contain third party tracking tools from our partners. Such third parties may use APIs and SDKs in our Services to enable them to collect and analyze User information on our behalf. The third parties may have access to information such as your device identifier, general geo-location information, crash-logs and IP address for the purpose of providing their Services under their respective privacy policies. This Policy does not cover the use of tracking tools from third parties. We do not have access or control over these third parties. The following are third parties that we use for analytics:
Playfab (Privacy Policy link) — complete backend platform for live games with managed game services, real-time analytics, and LiveOps.
Adjust (Privacy Policy link) — mobile attribution and analytics platform for marketing purposes.
Bugsnag (Privacy Policy link) — application health and error tracking application, alerting us to app issues and error-rate in real-time.
Vivox (Privacy Policy link) —part of the Unity Game Services platform, that provides voice chat for the Sandbox: shoot, build & craft.
AWS (Privacy Policy link) — server provider and supplier for Sandbox: shoot, build & craft, that allows us to build multiplayer experience.
6. How We Use Your Data
6.1. To Provide the Services to You
To provide the Services to you and to perform our contract with you, we use your information, which is necessary:
6.2.1. To provide a great Service to our players, we have a legitimate interest in collecting and processing the necessary data to
6.3.1. In order to keep the Service and its social features safe and fair, to prevent and fight fraud and cheating, and to ensure acceptable use, we have a legitimate interest in processing the necessary data to
6.4. With Your Consent
6.4.1. With your consent, we may process your data for additional specific purposes.
6.4.2. If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time (to find out what to do in this case, please refer to section 11.), but this will not affect any processing that has already taken place. Where we are using your information because we have a legitimate interest in doing so, you have the right to object to that use. However, in some cases, this may mean that you will no longer be eligible to use the Services.
To provide the Services to you and to perform our contract with you, we use your information, which is necessary:
- to register and administer your Account, and to verify your details,
- to provide you with the Services you request;
- to verify and confirm payments;
- to communicate with you including via email, about your Account or transactions with us and send you information about features on our Services or changes to our policies;
- to provide support including, but not limited to, product updates, product patches and fixes and other similar communications;
- to arrange your participation in competitions, rewarding you with gifts and awards to which you may be entitled as a result of winning an online or offline competition, etc.
6.2.1. To provide a great Service to our players, we have a legitimate interest in collecting and processing the necessary data to
- Update and develop player profiles;
- Develop and improve the Service and player experience;
- Manage our relationship with you;
- Provide social features as part of the Service;
- Customize your Service experience;
- Respond to your comments and questions and provide player support;
- Notify you and provide you with information including via email or push notification about features on our Services, new product releases and service developments, and to advertise our products and services;
- Provide you with special offers inside the Service;
- Send you related information including via email or push notification, such as updates, security alerts, and support messages;
- Enable you to communicate with other players.
- You may opt out of receiving promotional communications from us. To find out how to do this, please refer to section 11.7. “Request That We Stop Using Your Data”.
6.3.1. In order to keep the Service and its social features safe and fair, to prevent and fight fraud and cheating, and to ensure acceptable use, we have a legitimate interest in processing the necessary data to
- Analyze and monitor the use of the Services;
- Take action against fraudulent, cheating or disruptive players.
6.4. With Your Consent
6.4.1. With your consent, we may process your data for additional specific purposes.
6.4.2. If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time (to find out what to do in this case, please refer to section 11.), but this will not affect any processing that has already taken place. Where we are using your information because we have a legitimate interest in doing so, you have the right to object to that use. However, in some cases, this may mean that you will no longer be eligible to use the Services.
7. Who We Share Your Data With
7.1. We share information we collect about you in the ways discussed below and only when necessary for the performance of a contract with you, compliance with a legal obligation to which we are subject, or based on our legitimate interests. We are not in the business of selling information about you to advertisers or other third parties.
7.1.1. Hosting Services: we may use third-party companies to host information or provide other infrastructure that helps with the delivery of our Services.
7.1.2. Customer Support Services: we expect third-parties to help us provide customer support for some territories and products. Such companies may have access to your personal data, including personal data that you may provide in your customer support requests.
7.1.3. Advertising and Advertising Measurement Partners: nickname, IP address and other information you provide to us in order to facilitate targeting, delivery, and measurement of online advertising on third-party services, or otherwise facilitate the transmission of information that may be useful, relevant, or of interest to you.
7.1.4. Links to Third-Party Sites: Game may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third-party sites, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any website you visit.
7.1.5. Sharing anonymous information: we also may share with third parties, anonymous or aggregated information, or other data that does not directly identify you and that cannot reasonably be used to identify any individual user, for instance to show trends about use of the Services. We may also allow our third-party advertisers to collect anonymous information and aggregated information within the Services and they may then share that information with us.
7.1.6. Change of control: we may share your data as part of our company’s sale, merger or change in control, or in preparation for any of these events. Any entity that buys us, or part of our business, will have the right to continue using your data, but only in the manner set out in this Privacy Policy, unless you agree otherwise.
7.1.1. Hosting Services: we may use third-party companies to host information or provide other infrastructure that helps with the delivery of our Services.
7.1.2. Customer Support Services: we expect third-parties to help us provide customer support for some territories and products. Such companies may have access to your personal data, including personal data that you may provide in your customer support requests.
7.1.3. Advertising and Advertising Measurement Partners: nickname, IP address and other information you provide to us in order to facilitate targeting, delivery, and measurement of online advertising on third-party services, or otherwise facilitate the transmission of information that may be useful, relevant, or of interest to you.
7.1.4. Links to Third-Party Sites: Game may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third-party sites, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any website you visit.
7.1.5. Sharing anonymous information: we also may share with third parties, anonymous or aggregated information, or other data that does not directly identify you and that cannot reasonably be used to identify any individual user, for instance to show trends about use of the Services. We may also allow our third-party advertisers to collect anonymous information and aggregated information within the Services and they may then share that information with us.
7.1.6. Change of control: we may share your data as part of our company’s sale, merger or change in control, or in preparation for any of these events. Any entity that buys us, or part of our business, will have the right to continue using your data, but only in the manner set out in this Privacy Policy, unless you agree otherwise.
8. International Data Transfers
8.1. Our Service is global by nature and your data can therefore be transferred to anywhere in the world. We transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer your information, we take steps to protect it.
8.2. International transfers to third-parties. Some of the third parties described in this privacy policy that provide services to us under contract, are based in other countries that may not have privacy and data protection laws equivalent to those of the country in which you reside. When we share the information of customers in the European Economic Area or Switzerland, we make use of the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, European Commission-approved standard contractual data protection clauses, or other appropriate legal mechanisms to safeguard the transfer. We will provide you with a copy of the standard data protection clauses upon your request.
8.2. International transfers to third-parties. Some of the third parties described in this privacy policy that provide services to us under contract, are based in other countries that may not have privacy and data protection laws equivalent to those of the country in which you reside. When we share the information of customers in the European Economic Area or Switzerland, we make use of the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, European Commission-approved standard contractual data protection clauses, or other appropriate legal mechanisms to safeguard the transfer. We will provide you with a copy of the standard data protection clauses upon your request.
9. Security Safeguards
9.1. In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.
10. Age Limits
10.1. We do not knowingly collect or solicit personal data from anyone under the age of 13 or knowingly allow such persons to use our Services. If you are under 13, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal data. If we learn that we have collected personal data about a child under the age of 13, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 13, please contact us.
11. How to Exercise Your Personal Data Rights
11.1. You have certain choices available to you when it comes to your information. Below is a summary of those rights, how to exercise them, and any limitations.
11.2. You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the processes for making these requests. You may contact us as explained in the Contact Us section below to request assistance.
11.3. Your requests and choices may be limited in certain cases, such as when fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted by law or have compelling legitimate interests to keep.
11.4. Access Your Data (Right of Access): Upon your request, we will provide you with a copy of your personal data in a structured, electronic format.
11.5. Change or Correct Your Data (Right to Rectification): You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
11.6. Delete Your Data (Right to Erasure): In certain territories (including the European Union) you can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to Provide Services to you). As a result of deleting your Account, you will lose access to most Services, including the Account and game-related information linked to the Account, and the possibility to access other services for which you are using the Account. Please note that once your Account has been deleted, you will lose your gaming experience and all Digital Content.
11.7. Request That We Stop Using Your Data (Right to Object): In certain territories (including the European Union) where processing of your Personal Data is based on legitimate interests, you can use your right to object at any time. If you object, we will no longer process your Personal Data unless there are compelling and prevailing legitimate grounds for the processing, or the data is necessary for the establishment, exercise or defense of legal claims.
11.8. For European Union users only. Data Portability: Data portability is the ability to obtain some of your personal data in a format that you can move from one service provider to another (for instance, when you transfer your email address to another carrier). Depending on the context, this applies to some, but not to all of your data.
11.9. You may withdraw consent where processing of your personal data is based on consent, by contacting us as explained in the section “Contact us”. If you withdraw your consent, it will not affect the lawfulness of processing based on your consent before its withdrawal.
11.10. We are obliged to respond to your requests without undue delay. In most instances, we will respond within one calendar month. If we are unable to deal with your request fully within a calendar month (due to the complexity or number of requests), we may extend this period by a further two calendar months. Should this be necessary, we will explain the reasons for such a delay. If you make your request electronically, we will, where possible, provide the relevant information electronically unless you request otherwise.
You have the right to complain to the Data Protection supervisory authority within the European Economic Area for unresolved complaints.
11.2. You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the processes for making these requests. You may contact us as explained in the Contact Us section below to request assistance.
11.3. Your requests and choices may be limited in certain cases, such as when fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted by law or have compelling legitimate interests to keep.
11.4. Access Your Data (Right of Access): Upon your request, we will provide you with a copy of your personal data in a structured, electronic format.
11.5. Change or Correct Your Data (Right to Rectification): You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
11.6. Delete Your Data (Right to Erasure): In certain territories (including the European Union) you can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to Provide Services to you). As a result of deleting your Account, you will lose access to most Services, including the Account and game-related information linked to the Account, and the possibility to access other services for which you are using the Account. Please note that once your Account has been deleted, you will lose your gaming experience and all Digital Content.
11.7. Request That We Stop Using Your Data (Right to Object): In certain territories (including the European Union) where processing of your Personal Data is based on legitimate interests, you can use your right to object at any time. If you object, we will no longer process your Personal Data unless there are compelling and prevailing legitimate grounds for the processing, or the data is necessary for the establishment, exercise or defense of legal claims.
11.8. For European Union users only. Data Portability: Data portability is the ability to obtain some of your personal data in a format that you can move from one service provider to another (for instance, when you transfer your email address to another carrier). Depending on the context, this applies to some, but not to all of your data.
11.9. You may withdraw consent where processing of your personal data is based on consent, by contacting us as explained in the section “Contact us”. If you withdraw your consent, it will not affect the lawfulness of processing based on your consent before its withdrawal.
11.10. We are obliged to respond to your requests without undue delay. In most instances, we will respond within one calendar month. If we are unable to deal with your request fully within a calendar month (due to the complexity or number of requests), we may extend this period by a further two calendar months. Should this be necessary, we will explain the reasons for such a delay. If you make your request electronically, we will, where possible, provide the relevant information electronically unless you request otherwise.
You have the right to complain to the Data Protection supervisory authority within the European Economic Area for unresolved complaints.
12. Contact US
12.1. If you have any questions about how your personal data is collected, stored, shared or used, or if you wish to exercise any of your data rights, please contact us at:
Cyboma Limited, a Cypriot corporation with company registration number ΗΕ 433154 having its registered address at 28 Oktovriou, 367, MEDITERRANEAN COURT, 1st Floor, Flat/Office A5, 3107, Limassol, Cyprus (hereinafter referred to as “Sandbox: shoot, build & craft” or “Company”). Contact E-Mail: papelaria@cyboma.gg
Cyboma Limited, a Cypriot corporation with company registration number ΗΕ 433154 having its registered address at 28 Oktovriou, 367, MEDITERRANEAN COURT, 1st Floor, Flat/Office A5, 3107, Limassol, Cyprus (hereinafter referred to as “Sandbox: shoot, build & craft” or “Company”). Contact E-Mail: papelaria@cyboma.gg
13. Changes to This Privacy Policy
13.1. We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice within the Services or by sending you an email notification. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.